Terms of Service

Last updated: September 30, 2026

These terms apply to your use of this website, operated by Silicon Valley Services ("SVS", "we", "us"), including the remote support page, the technician verification tool and the diagnostics tools (together, the "Site"). By using the Site, you agree to these terms. If you do not agree, please do not use the Site.

If you have a managed services or other written agreement with SVS, that agreement governs our services to you and takes precedence over these terms where they conflict.

1. Remote support

• Only start a remote support session if an SVS technician has asked you to, and only after you have confirmed their identity with the verification tool on the home page.
• By starting a session, you allow the SVS technician to view and, where needed, control your device to provide the support you asked for.
• You confirm that you own the device or are authorized to let us access it.
• You can end a session at any time by closing the remote support client.
• Before a session, we recommend you close any files, windows or applications you do not want the technician to see.
• The remote support client is third-party software provided by Getscreen.me, and its own terms apply to your use of it.

2. Diagnostics tools

The diagnostics tools (such as DNS, WHOIS, SSL, HTTP header, port, blacklist and speed checks) are provided free for general troubleshooting. You agree to:

• Only use them on domains, hosts and networks that you own or are authorized to test
• Not use them to scan, probe, attack or disrupt any system or network
• Not automate, script or overload the tools, or try to get around any usage limits
• Not use them for any unlawful purpose

We may limit, suspend or block access to the tools at any time, including for misuse.

3. No warranty

The Site and its tools are provided "as is" and "as available". Diagnostic results come from automated checks and third-party services and may be incomplete, out of date or wrong. They are for general information only and are not professional advice. To the extent permitted by law, we make no warranties of any kind, express or implied, about the Site.

4. Limitation of liability

To the extent permitted by law, SVS is not liable for any indirect, incidental, special or consequential damages, or for any loss of data, profits or business, arising from your use of the Site or its tools. This does not limit any liability that cannot be limited by law, or any terms in a written agreement between you and SVS.

5. Third-party services

The Site uses and links to services run by third parties, such as the remote support client, the technician verification widget, Microsoft Bookings and the lookup services used by the diagnostics tools. We are not responsible for those services, and their own terms and privacy policies apply.

6. Intellectual property

The SVS name, logo and Site content belong to Silicon Valley Services. You may not copy or reuse them without our permission.

7. Privacy

Our Privacy Policy explains how we handle personal information when you use the Site.

8. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

9. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page shows when they last changed. If you keep using the Site after a change, you accept the updated terms.

10. Contact us

Silicon Valley Services
Phone: +1 (613) 443-6316
Email: sales@silicon-valley.ca